Terms and conditions of sale
ARTICLE 1: SCOPE OF APPLICATION
These general terms and conditions of sale apply to sales made via the tree-of-life-wall-art.co.uk.COM website.
ARTICLE 2: ORDERS
The recording systems are considered as proof of the nature and content of the order. tree-of-life-wall-art.co.uk® confirms the customer’s order authorisation to the e-mail address provided by the customer. The sale is concluded as soon as tree-of-life-wall-art.co.uk ® accepts payment for the order. This means from the date of validation of payment for orders paid for online by credit card or from the date of receipt of payment by cheque. In any event, tree-of-life-wall-art.co.uk® reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
ARTICLE 3: AVAILABILITY OF ITEMS
As long as our offers and prices are visible on the site, they are valid. The availability indicated at the time the customer consults the site depends on the state of the tree-of-life-wall-art.co.uk® warehouse and, of course, on the suppliers.
In order to create our catalogue and our shop window, we work with databases that are enriched according to the information provided by our suppliers. As this database contains over a hundred products, not all of them are held in stock and our offer is therefore linked to the availability of items from suppliers.
Only the definitive discontinuation of a product by our suppliers will result in the cancellation of this product and our commercial offer. In all other cases, a new order may be placed within a certain period.
In the event of unavailability of an item ordered, the customer will be informed of the products dispatched by e-mail or, in the case of an order of several items, on the invoice.
Delivery time: When the order is purchased and on the order confirmation, the customer is informed of a delivery time. This is calculated by adding the period of availability of the longest product to the delivery period of the means of transport requested by the customer.
From the moment the order is placed until it is dispatched, the customer has the option of cancelling the order.
Pre-order items: Items are offered for pre-order on the tree-of-life-wall-art.co.uk.COM website. This reservation is made with the indication of a publication date, which will be announced by the publisher at the opening of the reservation phase. This publication date may be changed at any time by the publisher, who is solely responsible for the marketing of its product.
In all cases, from the date of final sale, tree-of-life-wall-art.co.uk® will endeavour to dispatch items to customers who have reserved up to the stock level specified by the publisher for the release date.
ARTICLE 4: THE PRICE
The prices indicated in euros are net prices and do not include delivery costs. This price includes the price of the products, handling, packaging and conservation of the products. They are subject to change at any time without notice, although items will be invoiced on the basis in force at the time the order is registered. All orders are invoiced in Euros and are payable in Euros. Any customs duties or local taxes are the responsibility of the recipient.
ARTICLE 5: DELIVERY COSTS
Shipping costs include a contribution towards preparation, packaging and postage. Remember to combine all your items into a single order. We cannot group two separate orders and you will be charged postage for each of them.
ARTICLE 6: PAYMENT
You can choose from a range of payment methods offering maximum security. You can pay :
– By credit or debit card (Visa, Eurocard-Mastercard) or directly on the site, in the payment forms provided during the ordering process (secure entry using SSL encryption), by entering the type of card, your card number with no spaces between the digits, the control number on the back of your card and the expiry date.
– By Paypal payment
You can choose from a range of payment methods, including credit card options.
Payment is made on the secure bank servers of our partners. This means that none of your bank details pass through the tree-of-life-wall-art.co.uk.COM site.
Your order will be recorded and validated as soon as the bank accepts your payment.
ARTICLE 7: DELIVERY
We deliver to your home or to a relay. Delivery times include the time taken to prepare the parcel as well as the delivery time. tree-of-life-wall-art.co.uk ® delivers worldwide. The purchaser will be informed by email of the different stages of the order: preparation and delivery.
Delivery time includes preparation and delivery by our carrier.
The delivery time from (announced by the carrier) does not commit tree-of-life-wall-art.co.uk® for a longer period.
ARTICLE 8: GUARANTEE – RETURN – REFUND – WITHDRAWAL
The products offered by tree-of-life-wall-art.co.uk.COM are new and guaranteed against any defect. They are identical in all respects to those of traditional retailers and come from all the publishers and suppliers listed.
In the event of a defective or non-compliant product, the buyer has a period of 15 working days from receipt of the products to request a refund or exchange. If the fifteen (15) day period normally expires on a Saturday, Sunday or public holiday, it shall be extended until the next working day.
The customer must return new or unused items in their original packaging, complete and intact, accompanied by all accessories, instructions and documentation (must be in the original cellophane packaging and with the corresponding invoice). In such a case, the buyer must send proof of the defect(s) to CONTACT@tree-of-life-wall-art.co.uk.COM.
If the right of withdrawal is exercised, tree-of-life-wall-art.co.uk® is obliged to reimburse the sums paid by the customer free of charge, with the exception of the cost of returning the goods. Reimbursement is due within a maximum of fourteen (14) working days after receipt of the returned parcel(s).
You will then be responsible for the cost of returning the goods.
In the event of a refund, we guarantee that it will be made within a maximum of 14 days from receipt of the returned parcel. No cash on delivery will be accepted for any reason whatsoever.
ARTICLE 9: TRANSFER OF OWNERSHIP – TRANSFER OF RISKS
The transfer of ownership of the products to the purchaser will only take place after full payment of the price by the purchaser, regardless of the date of delivery of the said products. On the other hand, the risks of loss and deterioration of the products only pass after delivery and receipt of the said products by the purchaser.
ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA
tree-of-life-wall-art.co.uk® is the producer and owner of all or part of the databases on this site. By accessing this site, the customer acknowledges that the data contained therein is protected by law and undertakes not to extract the content of the databases contained on the site accessed, reproduce, reuse, store, display or retain, directly or indirectly, on any type of medium, by any means and in any form, in whole or in part, qualitatively or quantitatively material.
ARTICLE 11: LIABILITY
The product descriptions in the tree-of-life-wall-art.co.uk.COM database have been compiled in accordance with the information provided by the publishers. tree-of-life-wall-art.co.uk® is not responsible for the content of the works and cannot be held liable to the buyer. tree-of-life-wall-art.co.uk® cannot be held responsible in the event of force majeure (strike, flood, fire, etc.).
tree-of-life-wall-art.co.uk® declines all responsibility if the product delivered does not comply with the legislation of the country of delivery (censorship, ban on a title or author, etc.). tree-of-life-wall-art.co.uk® is not responsible for the content of sites to which hypertext links from its own site may lead.
ARTICLE 12: APPLICABLE LAW
All clauses of the General Terms and Conditions of Sale and all sales and purchases referred to therein are governed by French law.
ARTICLE 13: ACCEPTANCE BY THE BUYER
The general terms and conditions of sale, as well as the prices, are expressly agreed and accepted by the buyer, who declares and acknowledges full knowledge of them and who consequently waives the right to refer to any document and in particular to his own general terms and conditions of purchase. The act of purchasing implies acceptance of these general terms and conditions of sale.
tree-of-life-wall-art.co.uk reserves the right to modify these terms and conditions at any time and without prior notice. The general terms and conditions of sale were updated on 1 June 2023.